Enterprise Usage Governance
Terms of Use
These Terms of Use govern access to and use of every platform, application, API and digital service provided by Veutel. By using our services you accept the operational policies, service conditions and compliance requirements set out below.
Acceptance of Terms
Access to and use of services provided by Veutel shall constitute formal acceptance of all applicable terms, operational policies, service conditions, and compliance requirements established by the company.
Veutel reserves the right to revise, enhance, or update these terms periodically in alignment with operational, regulatory, and technological developments.
Customer Operational Responsibilities
Customers are responsible for ensuring the accuracy, legality, integrity, and regulatory validity of all data submitted, processed, or exchanged through Veutel platforms.
Organizations utilizing compliance-driven solutions, including e-invoicing services, are solely responsible for ensuring alignment with local tax, financial, and statutory obligations applicable within their operating jurisdictions.
Customers Shall:
- Maintain proper internal authorization controls
- Protect system credentials and access rights
- Ensure secure usage of connected infrastructure
- Cooperate during technical investigations or audits where necessary
Data Security & Confidentiality
Veutel implements commercially recognized security controls, access governance mechanisms, and operational safeguards to protect customer information and transactional data.
All confidential business information exchanged during service delivery shall be treated with strict confidentiality and used solely for authorized operational purposes.
Security Measures May Include:
- Encrypted data transmission
- Controlled access management
- Infrastructure monitoring
- Secure API communication
- Backup and disaster recovery procedures
Intellectual Property Rights
All platforms, frameworks, APIs, applications, source codes, designs, workflows, documents, methodologies, and digital assets developed or provided by Veutel remain the exclusive intellectual property of the company unless otherwise contractually agreed.
No ownership rights are transferred through service usage, subscriptions, or implementation engagements.
Service Availability & Operational Continuity
Veutel is committed to maintaining high levels of service availability, platform performance, and operational continuity.
However, temporary interruptions may occur due to:
- Scheduled maintenance
- Security enhancements
- Infrastructure upgrades
- Third-party service dependencies
- Force majeure or unforeseen technical events
The company reserves the right to modify service features, system architecture, or operational frameworks in order to improve performance, scalability, security, or regulatory alignment.
Limitation of Liability
Veutel shall not be held liable for indirect, incidental, consequential, or business interruption-related damages arising from:
- External system failures
- Third-party infrastructure disruptions
- Customer-side operational misconfigurations
- Regulatory changes beyond operational control
- Unauthorized user activities
The overall liability of Veutel shall remain limited to the scope defined within applicable contractual agreements.
Suspension & Termination Rights
Veutel reserves the right to suspend, restrict, or terminate access to services in cases involving:
- Breach of contractual obligations
- Security threats or malicious activities
- Non-compliance with licensing terms
- Unauthorized commercial usage
- Regulatory or legal enforcement requirements
Related policies
Questions about these terms?
Our team can walk you through how these usage terms apply to your organization and operating jurisdiction.
Talk to our team